Watch out for

Bank imposter Scam

A scammer, having obtained your sign on information via a data breach or other means, impersonates a representative from Cumberland Federal Bank. The scammer calls or texts you claiming that suspicious activity has been detected on your account, saying he needs your password & answers to your challenge questions to verify your identity.

The scammer will then sign on to online banking with your sign on information, which permits the scammers device to be accepted. If you provide him with the password & answers to the challenge questions, you may be giving him the keys to access to your account, enabling him to perform fraudulent transactions, such as sending money to the scammer.

What you can do

• Watch out for scammers who may be able to spoof a phone number so the caller ID reads “Cumberland Federal Bank”
• If the request came by mail or email, verify it with a phone call to Cumberland Federal Bank. 
• Always use the contact information that you have on file to verify the requestor.  Never use the contact information that comes with the request.
• If you are uncomfortable with a request received via phone call or text that you didn’t initiate, don’t respond and hang up immediately. Then, contact the company using legitimate sources such as a phone number on the company’s website. If the caller claims to be from Cumberland Federal Bank, call 1-715-822-2249 to verify the authenticity of the request.
• Reconcile your accounts daily.  If you spot an unauthorized transaction or unusual activity, notify Cumberland Federal Bank immediately.

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