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Frequently Asked Questions

Don't See What You're Looking For?

If you don't find an answer to your question below, please contact us at cfbsupport@cumberlandfederal.com or by calling any of our customer service representatives.

Q: How do I receive a wire into Cumberland Federal Bank?
A: Please contact a customer service representative for our wiring instructions.

Q: If I move, how do I change my address?
A: A change of address form is required to be signed, please contact a customer service representative.

Q: How do I email sensitive personal information to a Cumberland Federal Bank employee?
A: Please contact us or a customer service representative for our secure email instructions.

Q: How do I protect myself against identity theft?
A: Click here for tools on identity theft.

Q: Do you have a MOBILE BANKING APP?
A: Keep watching for more information to come.

Q: Can I access all of my transactions at any time?
A: Yes, you can access your transactions 24-hours a day, 7-days a week on ONLINE BANKING and Telephone Banking.

Q: How do I enroll in Online Banking?
A: Click here to view the enrollment form. Currently you can enroll by filling out the ONLINE BANKING form and providing it to the office.

Q: How do I enroll in Bill Pay?
A: By going into your online banking you can enroll in Bill Pay.

Q: What if I forget my ONLINE BANKING password?
A: In the event you misplace or forget your ONLINE BANKING password, you should call our office to receive assistance with resetting your password. It is important to note that after three consecutive invalid login attempts during one session your account will be locked for safety purposes.

Q: How secure is my Online account information?
A: We have taken every step possible to be sure that our system meets the latest security standards, including using the latest security encryption methods and software.

Q: Are Cumberland Federal Bank deposit accounts FDIC insured?
A: We encourage you to visit with one of our representatives if you have questions regarding Federal Deposit Insurance coverage on your accounts here. For official and up-to-date FDIC Information, please visit their website at http://www.fdic.gov.

Q: How do I set up Direct Deposit of my payroll check?
A: If your employer participates in a direct deposit program, please contact a customer service representative or click here for account forms.

Q: Can I get information about my accounts by phone?
A: Yes, information on any of your accounts is available during business hours, or through Telephone Banking by calling us at (866)275-3262 or via ONLINE BANKING if you have requested that service. 

 

 CFB Mobile Banking

Cumberland Federal Bank's Mobile App is here!  Just access your online banking for additional details.  Cumberland Federal Bank’s App is safe and secure, allowing you to manage your accounts on the go. Now you can view account history, make balance inquiries, transfer funds, on your phone, on your tablet, on your schedule!

Our Mobile Banking App has two unique features that you won't find on our traditional online banking platform: Mobile Deposit Capture and Popmoney transfers. These two new features make banking with Cumberland Federal Bank even easier wherever you may be!

Mobile Deposit Capture gives you with a fast, convenient, secure, and easy way to deposit checks without the need of visiting our office. It’s as easy as taking a picture with your phone or tablet. Just tap, snap, and deposit!

With Popmoney, you now can send money to anyone, anywhere, anytime, simply by sending a text or email. This new service allows you to avoid exchanging sensitive account information in order to send funds to friends, family, or acquaintances, which can be especially troubling given the level of fraud occurring today. Instead, the recipient receives a link that will take them to a secure environment to enter their own information and receive the funds. All transactions are safe and secure! This means your information and the recipient’s information will remain confidential.

 

** ATTENTION **

Bill Payment Customers

On June 4th, Cumberland Federal Bank

will be launching a new and enhanced version

of our consumer bill payment service.  The new

service will offer many new benefits and features

including better cash flow control and the ability to

accept electronic bills.  The history of your payments

& payees will not be converted to the updated

system.  Please go to your current payment history

listing and print off any history you think you may

need before June 1st.  Follow this Bill Payment History

link for additional information.