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Identity Theft

By understanding exactly what identity theft is, how it happens, and how it affects you, you will be better able to prevent and, if necessary, resolve identity theft.

In general, identity theft is more extensive than fraud, which is usually limited to an isolated attempt to steal money from an existing account. Fraud and identity theft can be easily confused so we recommend that you review not only this page, but also Fake Emails and Web Sites and Fraudulent Pop-up Windows, so you can confirm that you are addressing the appropriate issue.

What is identity theft?

Identity theft occurs when someone illegally obtains your personal information – such as your Social Security number, bank account number, or other identification – and uses it repeatedly to open new accounts or initiate transactions in your name. For example, someone might do a combination of the following: open new credit cards, open new bank accounts, forge checks, and even apply for loans using your name and personal information. This can cause financial loss and damage your credit, which can lead to a lengthy resolution process.

How can I help protect myself?

  • Do not open or respond to online solicitations for personal information. Cumberland Federal Bank will never send email containing attachments, or require customers to send personal information via email or pop-up windows.
  • Carry only necessary identification. In particular, do not carry your Social Security card.
  • When a Social Security number is requested to sign up for a service, confirm that it is actually needed rather than some other identifier.
  • Make photocopies of all the information you carry daily and store it in a secure location like a safety deposit box.
  • Shred financial or personal documents before discarding. Most fraud and identity theft incidences happen as a result of mail and garbage theft.
  • Always put outgoing mail in a U.S. Postal Service mailbox, which is more secure than your home mailbox.
  • Collect your mail promptly each day.
  • Use passwords on all accounts and your PC that are difficult to guess – and don’t use the same password for everything. Don’t use passwords that relate to family names, birthdates, your SSN, addresses, or your job.
  • Do not keep passwords on you, and don’t write such information on debit or ATM cards.
  • Don’t give private information to anyone unless you are positive who the person is and they have a legitimate need to know.
  • Never lend your password to anyone – you will probably be responsible for everything that results.
  • Do not give out personal data over the phone, through the mail, or on the Internet unless you have initiated the contact.
  • Periodically check your credit report to see if there are loans or credit cards outstanding that you don’t know about.
  • Do not allow your credit card out of your sight when paying for products or services.

Sources for Assistance

The Federal Trade Commission (FTC) is the Federal government’s primary agency for dealing with identity theft matters. They operate a hotline devoted only to identity theft. The toll-free number is 1-877-IDTHEFT (438-4338). FTC Website is


Ladysmith Branch


Cumberland Federal Bank


Cumberland Federal Bank is pleased to be a part of the Ladysmith community. With over 85 years of serving the Cumberland area, Cumberland Federal Bank looks forward to supporting the thriving commercial small business enterprises, community organizations and families that call Ladysmith home. Located at 312 W. 9th Street, North, Cumberland Federal Bank is a full service bank providing commercial banking services and traditional banking products with friendly exceptional service. Cumberland Federal Bank is now open Ladysmith to serve you.








New Scam Alert

There is a new scam involving online banking transfers. Fraudsters transfer money between accounts, then call pretending they need a refund. They ask money to be wired out. Be diligent in checking all of your accounts and ask bank personnel any questions. Watch for red flags such as: asking you to lie to bank personnel, saying they will give you money for your trouble, the person had no reason to give you money. Educate yourself: click on Education Center and Money IQ for information regarding scams.