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Fraudulent Pop-Up Windows

Pop-up windows are the small windows or ads that appear suddenly over or under the window you are currently viewing. Fraudulent pop-up windows are a type of online fraud often used to obtain personal information. Online fraud occurs when someone poses as a legitimate company – like a popular shopping site, your bank, or your internet service provider – to obtain sensitive personal data and illegally conducts transactions on your existing accounts. Often called “phishing” or “spoofing,” the most current types of online fraud include fake pop-up windows, emails and Web sites, or any combination of these.

Always keep in mind that Cumberland Federal Bank will never send email containing attachments, or require customers to send personal information via email or pop-up windows. Any unsolicited requests for Cumberland Federal Bank account information you receive through pop-up windows, emails, or Web sites should be considered fraudulent and reported immediately.

Pop-up Windows

When encountering a pop-up window, be aware of the follow:

  • Cumberland Federal Bank does not use pop-up windows to request customer account information.
  • We will never display a pop-up window on our site that you haven’t requested by clicking on a link – all of our pop-up windows are user-initiated.
  • Pop-up windows are often the result of programs installed on your computer called “adware” or “spyware.” These programs look in on your Web viewing activity and regularly come hidden inside many free downloads, such a music-sharing software or screen savers. May of these programs enable harmless advertisements, but some contain “Trojan Horse” programs that can record you keystrokes or relay other information to an unauthorized source.

How can I help protect myself?

With the proper precautions, you can help protect your Cumberland Federal Bank accounts and personal information from harmful pop-up windows:

Activate a pop-up window blocker

There are free programs available online that will block pop-up windows. Perform an Internet search for “pop-up blocker” or look at the options provided by major search engines. You should confirm that these programs are from legitimate companies before downloading. Once you have installed a pop-up blocker, you should determine if it blocks information that you need to view or access. If this is the case, you should consider turning off the blocker when you are on Web sites you know use pop-up windows to provide information you need or want to view.

Scan your computer for spyware regularly

You can eliminate potentially risky pop-up windows by removing any spyware or adware installed on your computer. Spyware and adware are programs that look in on your Web viewing activity and potentially relay information to a disreputable source. Perform an Internet search for “spyware” or “adware” to find free spyware removal programs. As with a pop-up blocker, you will want to be sure that your removal program is not blocking, or removing, wanted items, and if it is, consider turning it off for some web sites.

Avoid downloading programs from unknown sources

Downloads may contain hidden programs that can compromise your computer’s security. Likewise, email attachments from unknown senders may contain harmful viruses.

Keep your computer operating system and Web browser current.

Measures to Respond to Phishing:

Cumberland Federal Bank works constantly to help protect our customers from criminal activity. As an informed customer, you are a great ally in this effort. Report suspicious activity to the Federal Trade Commission. Send the actual phishing e-mail to If you believe you have been defrauded, file your complaint at, and then visit the FTC’s Identity Theft website at to learn how to minimize the financial damage from identity theft. For additional guidance on how to avoid falling victim to phishing attempts, visit the Federal Trade Commission’s (FTC) consumer help site at


Ladysmith Branch


Cumberland Federal Bank


Cumberland Federal Bank is pleased to be a part of the Ladysmith community. With over 85 years of serving the Cumberland area, Cumberland Federal Bank looks forward to supporting the thriving commercial small business enterprises, community organizations and families that call Ladysmith home. Located at 312 W. 9th Street, North, Cumberland Federal Bank is a full service bank providing commercial banking services and traditional banking products with friendly exceptional service. Cumberland Federal Bank is now open Ladysmith to serve you.








New Scam Alert

There is a new scam involving online banking transfers. Fraudsters transfer money between accounts, then call pretending they need a refund. They ask money to be wired out. Be diligent in checking all of your accounts and ask bank personnel any questions. Watch for red flags such as: asking you to lie to bank personnel, saying they will give you money for your trouble, the person had no reason to give you money. Educate yourself: click on Education Center and Money IQ for information regarding scams.