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Fake Emails and Websites

Online fraud occurs when someone poses as a legitimate company to obtain sensitive personal data and illegally conducts transactions on your existing accounts. Often called “phishing” or “spoofing,” the most current methods of online fraud are fake emails, Web sites and pop-up windows, or any combination of these.

Always keep in mind that Cumberland Federal Bank will never send email containing attachments or require customers to send personal information to us via email or pop-up windows. Any unsolicited request for Cumberland Federal Bank account information you receive through emails, Web sites, or pop-up windows should be considered fraudulent and be reported immediately.

Fake emails will often:

Appear to be from a legitimate source

While some emails are easy to identify as fraudulent, others may appear to be from a legitimate address and trusted online source. However, you should not rely on the name or address in the “From” field, as this is easily altered.

Ask you for personal information

Fake emails often contain an overly generic greeting and may claim that your information has expired, been corrupted or been lost, and that you must immediately resend it.

Link to counterfeit Web sites

Fake emails may direct you to counterfeit Web sites carefully designed to look real, but which actually collect personal information for illegal use.

Link to real Web sites

In addition to links to counterfeit Web sites, some fake emails also include links to legitimate Web sites. The fraudsters do this in an attempt to make a fake email appear real.

Contain fraudulent phone numbers

Fake emails often contain telephone numbers that are tied to the fraudsters. Never call a number featured on an email you suspect is fraudulent, and be sure to double-check any numbers you do call.

Contain real phone numbers

Some of the telephone numbers listed in fake emails may be legitimate, connecting to actual companies. Just like with links, fraudsters include the real phone numbers in an effort to make the email appear to be legitimate.

Trojan Horses

These fake emails may also contain a virus known as a “Trojan Horse” that can record your keystrokes. The virus may live in an attachment or be accessed via a link in the email.

Again, Cumberland Federal Bank customers should keep in mind that we do not request personal information via email or send email attachments. Never respond to emails, open attachments, or click on links from suspicious or unknown senders.

If you’re not sure if a Cumberland Federal bank email is legitimate, report it to us without replying to the email.

How can I help protect myself?

With a few simple steps, you can help protect your Cumberland Federal Bank accounts and personal information from fake emails and Web sites:

  • Delete suspicious emails without opening them. If you do open a suspicious email, do not open any attachments or click on any links it may contain.
  • Never provide sensitive account or personal information in response to an email. If you have entered personal information, call Cumberland Federal Bank immediately at 1-715-822-2249.
  • Install and regularly update virus protection software.
  • Keep your computer operating system and Web browser current.

 

 CFB Mobile Banking

Cumberland Federal Bank's Mobile App is here!  Just access your online banking for additional details.  Cumberland Federal Bank’s App is safe and secure, allowing you to manage your accounts on the go. Now you can view account history, make balance inquiries, transfer funds, on your phone, on your tablet, on your schedule!

Our Mobile Banking App has two unique features that you won't find on our traditional online banking platform: Mobile Deposit Capture and Popmoney transfers. These two new features make banking with Cumberland Federal Bank even easier wherever you may be!

Mobile Deposit Capture gives you with a fast, convenient, secure, and easy way to deposit checks without the need of visiting our office. It’s as easy as taking a picture with your phone or tablet. Just tap, snap, and deposit!

With Popmoney, you now can send money to anyone, anywhere, anytime, simply by sending a text or email. This new service allows you to avoid exchanging sensitive account information in order to send funds to friends, family, or acquaintances, which can be especially troubling given the level of fraud occurring today. Instead, the recipient receives a link that will take them to a secure environment to enter their own information and receive the funds. All transactions are safe and secure! This means your information and the recipient’s information will remain confidential.

 

** ATTENTION **

Bill Payment Customers

On June 4th, Cumberland Federal Bank

will be launching a new and enhanced version

of our consumer bill payment service.  The new

service will offer many new benefits and features

including better cash flow control and the ability to

accept electronic bills.  The history of your payments

& payees will not be converted to the updated

system.  Please go to your current payment history

listing and print off any history you think you may

need before June 1st.  Follow this Bill Payment History

link for additional information.